Frequently Asked Questions http://www.mobilemini.com/customercare/faq.php Mobile Mini: Frequently Asked Questions What if I cannot be at the location for the delivery or pickup? http://www.mobilemini.com/customercare/faqs/view.php?QuestID=4 Setting up a "no one home pick-up or delivery" allows a customer to avoid being present at the time of the delivery or pick-up. Ask your Mobile Mini salesperson for details. How do I make a payment? http://www.mobilemini.com/customercare/faqs/view.php?QuestID=1 Please visit the Customer Service page for information on making a payment.
[ http://www.mobilemini.com/customercare.php ] Is electronic / green billing available? http://www.mobilemini.com/customercare/faqs/view.php?QuestID=8 All container or office related billing can be received electronically. Current customers can go to the Customer Service page [ http://www.mobilemini.com/customercare.php ] to sign up. What are some customization options I can get with my container? http://www.mobilemini.com/customercare/faqs/view.php?QuestID=16 Shelving, ramps, wind turbines, premium doors, and much more on our options page [ http://www.mobilemini.com/storage-containers/optionaleq.php ]. Does someone need to be there when the container is delivered? http://www.mobilemini.com/customercare/faqs/view.php?QuestID=18 Yes someone needs to be where the unit is to be placed, it is also very helpful so the driver can show you how to use the locking system and give you copies of your paperwork. Are your storage units wind and water tight? http://www.mobilemini.com/customercare/faqs/view.php?QuestID=17 Our units are wind and water resistant as well as ground level, and painted a beige color that is aesthetically pleasing to most environments. How do I schedule a pickup of my container or office? http://www.mobilemini.com/customercare/faqs/view.php?QuestID=3 When you are ready to have your unit re-delivered to you or picked up from your location, call the local office at least 15 days in advance to ensure a date that works for you. Availability is limited and deliveries and pick-ups are on a first come, first service basis. It is very important that you get a confirmation number when you call the branch so that we all have a record of when you called. How do I change my billing address? http://www.mobilemini.com/customercare/faqs/view.php?QuestID=2 Please go to the Change of Address page [ http://www.mobilemini.com/customercare/address.php ] and follow the instructions on the form. Or you can change it on the remittance part of your invoice. If I rent a storage unit for several months to a year and want to purchase it at a later date how does that work? http://www.mobilemini.com/customercare/faqs/view.php?QuestID=13 When you want to purchase the storage container you would call us at that time and we would give you the price of that unit. The rental amounts that have been paid do not go toward the purchase. What delivery options are available? Like, how much clearance is needed, is it just dropped off at the curb or could it be placed somewhere specific on the property? I think at 25 footer is going to fit better in our space and should be big enough for our needs. http://www.mobilemini.com/customercare/faqs/view.php?QuestID=11 Well the container has to go on your property, cannot be put on the street and depending on the size of the unit and where you are putting it the truck size can vary. In that case a 25' container can fit on our tilt truck which is the smallest truck we have about the size of a dump truck, it needs about 65ft of straight clearance at some point. The bed of the truck tilts up as the driver slowly pulls forward. Height of truck with container on it is 21' feet high, at its highest point. What does LLW stand for? http://www.mobilemini.com/customercare/faqs/view.php?QuestID=9 LLW stands for Mobile Mini's Loss Limitation Waiver. This program has no-deductible for containers and provides immediate coverage against theft, break-in and break-in attempts, fire, floods, earthquakes and other natural disasters. There are coverage requirements with the rental of any Mobile Mini container or office whether you use your insurance or the LLW. Can you move my Portable Office from one job site to another? http://www.mobilemini.com/customercare/faqs/view.php?QuestID=5 Mobile Mini can relocate your storage unit from job site to job site as long as the unit is empty. We can relocate your Storage Unit Loaded for a premium rate in most markets with one of our outside trucking vendor partners from job site to job site as long as the unit is within the container DOT weight requirements. How soon are you able to deliver? http://www.mobilemini.com/customercare/faqs/view.php?QuestID=6 Depending on the area you need your container / office delivered to we often deliver within 24-72 hours, and offer a premium delivery service for those customers who have a need for it sooner. Will my things stay dry? http://www.mobilemini.com/customercare/faqs/view.php?QuestID=7 When you move your valuables into your container you can be confident they will be safe and dry in your Mobile Mini storage unit. I would like to know how much the cost would be for a 10 ft or 20 ft container for 6 months. Are they completely tight so no rodents can get in? http://www.mobilemini.com/customercare/faqs/view.php?QuestID=10 Yes, unless they can chew thru the 1-1/4 hard wood floor, the rest is 16 g steel. We're on the end of a cul-de-sac, we'd like the container on the side of the property we share with our neighbor, which only has about 40' to the curb, and no driveway on that side. http://www.mobilemini.com/customercare/faqs/view.php?QuestID=12 Well we can always set up a site check (free of charge), send a driver out there to check out the area you want to put the storage unit and he will be able to determine what will work best. I am curious about your storage units' Could one of your units be able to store 2 small cars? http://www.mobilemini.com/customercare/faqs/view.php?QuestID=14 We have a couple of on-site storage units that can accommodate small cars, I have a 10x18 or a 10x25 storage container. We are the only company that has 10' wide container or you can use an 8x40 as well. I have a large side and backyard, accessible through a large gate and driveway. Have you found any city code restricting permanent storage units in residential areas? http://www.mobilemini.com/customercare/faqs/view.php?QuestID=15 An 8x10 storage container would work great in your yard for the items you are looking to store on-site. You would need to call the city you live in to determine if there are any codes restricting permanent storage units in your residential community, each city is different.