Mobile Mini's Customer Satisfaction Scores on Par with Fortune 500
We are committed to exceptional customer service. We strive to provide an easy, hassle-free experience. Following through on our promises and being available 24/7 is essential to our business, as we understand that your time is important, and you need a partner who mirrors your urgency. We take our role as industry leader and supplier of choice seriously and strive to provide you with world-class value and service. So much so that almost a decade ago we started asking you for your input.
While many companies promote their service, we seek to deliver. Almost a decade ago we began asking a thousand plus customers every month where we stood. Using this metric as a mile marker, we listened, adjusted and asked again. Using this discipline, we have attained world-class loyalty scores enjoyed today only enjoyed by the Fortune 500. Our Net Promoter Score is consistently in the 80th percentile and Customer Effort Score on above a 9 on a 10-point scale.
Benchmarks Drive Mobile Mini's Responsiveness and Agility
The poll, conducted by a third-party research firm as a live phone survey, uses the accepted loyalty metric standard used by many Fortune 500 companies knows as Net Promoter Score (NPS) and Customer Effort Score (CES). NPS measures long-term customer loyalty, based on a current or recent customer's answer to questions like: On a scale of 0-10, how likely are you to recommend to a friend or colleague? These scores are then classified into three categories:
- Promoters (10 & 9)
- Passives (7 & 8)
- Detractors (0-6)
The NPS score is calculated by subtracting the percentage of Detractors from the percentage of Promoters (Passives are ignored). Customer Effort Score (CES) measures the customer 's relationship by asking how easy the company is to do business.
As proud as we are of this milestone, don't take our word for it. Call today and find out for yourself why Mobile Mini is in a league of its own.