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Mobile Mini and WillScot have united to become the leader in temporary space and storage solutions.  Learn More.

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Customer Service FAQs

Customer Service FAQs
Customer Service FAQs

At Mobile Mini, we do our best to make things as simple and easy as possible. If you have questions, check out our list of common questions below to find the answer you need.  

Still need help? Contact our Customer Service team anytime at 800.456.1751, or chat live with us during regular business hours. 


How much will a Mobile Mini cost me?

Costs vary depending on Mobile Mini size and length of rental. For more information on costs, fill out our “Get a Quote” form for a more accurate analysis. 


Can I change the date that the costs hit my credit card?

Unfortunately, no. The system will automatically bill your credit card on the first day of your rental cycle, and this can’t be changed.


What day is my storage rent due?

Mobile Mini rent is due every 28 days from the day your storage container is delivered until you are finished with your Mobile Mini needs. Your credit card can be set up for automatic payments to alleviate the stress of bill schedules. 


Can I get a record of my payments?

Yes! Log into MMConnect™ — our on-demand customer portal — to access all of your payment information. 


How can I make a payment? What forms of payment do you accept?

Mobile Mini accepts major credit and debit cards, including Visa, MasterCard, Discover, and American Express. Payments can be made online or over the phone at 1.800.456.1751. For other forms of payment, please contact your local branch for more information. If you have any other questions, please email us at billingres@mobilemini.com.


Does Mobile Mini accept cash payments?

Unfortunately, no. Mobile Mini accepts credit cards, debit cards, and money orders. 


Are there any hidden charges?

No. At Mobile Mini, we pride ourselves on providing honest, upfront pricing. The price you receive from our sales specialists is what you’ll pay, with no other additional costs. 


If I cancel my order will I be charged a fee?

There is no cancellation fee, as long as you call and cancel before 12 p.m. (noon) local time the day before the initial delivery. If you cancel after 12 (noon), a cancellation fee may be charged. When canceling your order, you must call and speak to a storage coordinator at 888.284.0614. Voicemails and email cancellation notifications will not be accepted. 


How do I get my account balance?

Log into MMConnect™ — our on demand customer portal — to access all of your payment information.


What Makes Mobile Mini Different From Other Storage Unit Providers?

A whole lot! At Mobile Mini, we root all our decisions in facts and research. Our commercial solutions are based on real-life trial and error, which means that when we claim a solution works, we know it does. When you rent with us, you are backed by a team of experts who are available 24/7 to provide you with support and answer any questions that may come up. When it comes to service, product selection, security, and durability, we can’t be beat.


Are Mobile Mini and WillScot the Same Company?

In 2020, Mobile Mini and WillScot merged, creating one of the country’s largest and most efficient portable storage companies. This merger has allowed us to combine the best parts of our two operations into one company that offers more products, better service, and unrivaled support.


How Long Does it Take to Deliver a Shipping Unit?

In most cases, 24 hours. Mobile Mini proudly offers next-day delivery on storage and jobsite units and equipment. Once your order is fulfilled, our team will stick around to set everything up and make sure you understand how everything works. Faster, better, more efficient—that’s Mobile Mini.


Can My Mobile Office or Storage Container be Moved?

Yes! Our products are portable, which means that empty containers can be moved from one jobsite to the next. But just because our units are portable doesn’t mean they’d be easy to transport to another jobsite. That’s why we offer relocation on most orders. Just empty out your unit and we will take it wherever you’re headed next!


Where Can I Find Supplies for My Mobile Office?

Mobile Mini’s Essentials line is your one-stop shop for all things mobile office. Our Essentials packages offer everything you need to get your mobile worksite up and running from day one, from space down to pens, pencils, and even coffee for the break room. One phone call, a world of possibilities.
 

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